Safe Play at 000bet
Responsible Gaming Matters
000bet is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Your wellbeing always comes first.
Our Approach to Responsible Gaming
At 000bet, we believe that betting should be an enjoyable, entertaining experience — never a source of financial stress or emotional distress. Our platform is designed with player safety at the forefront, and we take our responsibility to the Bangladesh gaming community seriously. Whether you enjoy cricket betting during BPL season, live casino games, or spinning the slots, your safety and control over your play are our top priorities.
Responsible gaming means understanding the risks associated with gambling, setting personal limits, and knowing when to take a break. It means recognising that gambling is a form of entertainment with a cost, not a reliable way to earn income. Every player on the 000bet platform is encouraged to treat their betting activity as leisure spending — budgeted, time-limited, and kept in healthy balance with the rest of life.
000bet maintains a strict 21+ age policy. No individual under the age of 21 is permitted to register, deposit, or participate in any betting or casino activity on our platform. We employ age verification procedures at registration and reserve the right to request identity documents at any time to confirm a player's age. Any account found to belong to an underage player will be closed immediately and all associated funds returned or forfeited in accordance with our Terms and Conditions.
We have developed a comprehensive suite of responsible gaming tools that are available to every registered 000bet player. These tools are described in detail throughout this page. If you ever feel that gambling is starting to affect your finances, relationships, or mental health, we strongly encourage you to make use of these tools — or to contact our support team at [email protected] for immediate assistance.
Age Restriction — 21+ Only
Age Verification Process
During registration, every player must declare their date of birth and confirm they are 21 years of age or older. We may require supporting identity documents — such as a National ID (NID), passport, or driving licence — to verify age before a withdrawal is processed or a bonus is released.
If verification cannot be completed satisfactorily, the account will be suspended until valid documentation is received. 000bet reserves the right to close accounts and withhold funds where underage gambling is suspected or confirmed.
Protecting Young People at Home
If you share a device with family members who are under 21, we strongly recommend using parental control software to restrict access to gambling websites. You should also ensure that your 000bet login credentials are kept strictly private and never shared with minors. Log out of your account after every session when using a shared device.
Responsible Gaming Tools
000bet offers a range of practical tools that give you direct control over your gambling activity. All tools can be activated by contacting our support team at [email protected].
Deposit Limits
Setting a deposit limit is one of the most effective ways to keep your spending within a comfortable budget. You can request daily, weekly, or monthly deposit limits on your 000bet account. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period to prevent impulsive decisions.
- Daily limit: caps the total amount you can deposit within a 24-hour period.
- Weekly limit: caps deposits across any 7-day rolling window.
- Monthly limit: provides a broader ceiling for your overall monthly spend.
To reduce an existing deposit limit, the change takes effect immediately. To increase a limit, a mandatory 7-day cooling-off period applies before the higher limit is activated.
Time-Out (Short Break)
If you feel you need a short break from gambling, our time-out feature allows you to temporarily suspend your 000bet account for a defined period — typically 24 hours, 7 days, 30 days, or a custom duration up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Marketing communications are also paused during this period.
A time-out is ideal when you feel your gambling is becoming more frequent than you intended, or when life circumstances (financial pressure, emotional stress, exam periods, Ramadan, etc.) mean you would benefit from a planned pause.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need a more sustained break from gambling. 000bet offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. Once self-exclusion is activated, your account is closed and you will not be able to reopen it until the exclusion period has fully elapsed.
During self-exclusion, all promotional and marketing communications from 000bet are permanently suspended. We make every reasonable effort to enforce the exclusion, but players who have self-excluded bear responsibility for not attempting to circumvent this measure by creating new accounts. Any new account opened by a self-excluded player will be closed and any associated balance returned or forfeited.
To initiate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and your account details. Our team will process the request within one business day.
Reality Check Reminders
Reality check reminders are periodic notifications that appear during an active gaming session to inform you how long you have been playing and how much you have wagered in the current session. These prompts encourage you to pause, review your session, and decide whether to continue or stop. You can configure the frequency of these reminders — for example, every 30 minutes, every hour, or every 2 hours — by contacting our support team.
Loss Limits
In addition to deposit limits, you may request a loss limit that caps how much you can lose within a given time period. Once the loss limit is reached, your ability to place further bets is suspended for the remainder of that period. Loss limits provide an additional financial safety net on top of deposit controls, particularly useful for high-variance products such as live casino tables and slots.
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Contact Support Email [email protected] from your registered email address with your chosen tool and settings.
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Verification Our team verifies your account identity to ensure the request is genuine.
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Activation The requested limit or restriction is applied to your account, typically within one business day.
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Confirmation You receive a confirmation notification confirming the tool is active and the terms that apply.
Our Safe Play Commitments
Secure Accounts
OTP login and SSL encryption protect your account and personal data at all times.
Self-Exclusion
Request account closure for 6 months up to permanent exclusion with one email.
Deposit Limits
Daily, weekly, and monthly deposit caps keep your spending within your budget.
Time-Out Feature
Take a planned break of 24 hours to 6 weeks — no questions asked.
Reality Checks
Configurable session reminders help you stay aware of time and spend.
Loss Limits
Cap how much you can lose per session, day, or week for extra financial protection.
Warning Signs of Problem Gambling
Common Warning Signs
- Gambling with money set aside for rent, food, bKash top-ups, or essential family expenses.
- Chasing losses — increasing bet sizes after a loss in an attempt to win back money quickly.
- Feeling irritable, restless, or anxious when not able to gamble.
- Hiding gambling activity from family members or lying about time or money spent.
- Borrowing money or selling possessions to fund gambling sessions.
- Repeatedly failing to stick to the time or spending limits you set for yourself.
- Gambling as a way to escape stress, anxiety, depression, or personal problems.
- Neglecting work, studies, family responsibilities, or social life because of gambling.
If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use 000bet's time-out or self-exclusion tools immediately and to consider speaking with a professional counsellor. You can also contact our support team at [email protected] — we are here to help, not to judge.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to any of them, it may be time to use one of 000bet's responsible gaming tools or seek external support.
Reflect on Your Recent Play
Have you spent more money on gambling than you originally planned in the past month?
Have you felt the urge to bet larger amounts to get the same level of excitement?
Have you tried to stop gambling and found it difficult or impossible to do so?
Have you gambled to relieve feelings of stress, loneliness, or low mood?
Have you missed important personal, family, or professional commitments because of gambling?
Have you kept the extent of your gambling hidden from people close to you?
Getting Help and Support
000bet takes problem gambling seriously. If you believe gambling is negatively impacting your life — or the life of someone you care about — please do not hesitate to reach out. Our customer support team is trained to handle responsible gaming inquiries with sensitivity and confidentiality. You will never be judged for raising a concern.
To request a deposit limit, time-out, or self-exclusion, or simply to talk to someone about your gambling habits, email us at [email protected] with the subject line "Responsible Gaming". We will respond within one business day (Bangladesh Standard Time, UTC+6).
Contact Our Responsible Gaming Team
Email: [email protected]
Subject: "Responsible Gaming"
Response time: within 1 business day (BST, UTC+6)
All responsible gaming communications are handled confidentially by dedicated staff.
Talk to Someone You Trust
Sometimes the most effective support comes from people you already know. If gambling has become a source of tension in your family or social circle, consider having an open conversation with a trusted friend, family member, or community leader. Acknowledging a problem to someone you trust is a powerful first step toward change.
Professional Counselling
If you feel your gambling has reached a level where you need professional support, we encourage you to seek counselling from a qualified mental health practitioner. Many healthcare providers in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh offer confidential counselling services for behavioural issues including problem gambling. Your GP or a local health clinic is a good starting point.
Tips for Safe and Enjoyable Play
Golden Rules of Responsible Gambling
- Set a firm budget before you start playing and stick to it, regardless of wins or losses.
- Treat gambling as entertainment — budget it the same way you would budget a cinema trip or a meal out.
- Never gamble with borrowed money, Nagad or bKash funds intended for bills, or emergency savings.
- Take regular breaks during play sessions. Stand up, stretch, and step away from the screen.
- Do not gamble when you are emotionally distressed, fatigued, under the influence of alcohol, or feeling financial pressure.
- Accept that losses are part of the game. No betting system guarantees a profit over time.
- Keep gambling a small and bounded part of your leisure time — not the centrepiece of your daily routine.
- Celebrate wins proportionately and do not let a winning streak encourage you to raise stakes beyond your budget.
Play Safely on 000bet
Enjoy cricket betting, slots, and live casino games — responsibly. Use our tools, set your limits, and keep the game fun. 21+ only.