000bet Frequently Asked Questions

Creating a 000bet account takes less than two minutes. Visit 000bet.im, click the registration link, and fill in your full name, date of birth, mobile number, email address, and a secure password. You must confirm that you are 21 years of age or older and agree to the Terms and Conditions before your account is created. Once submitted, a one-time verification code is sent to your registered mobile number to confirm your identity.

You must be at least 21 years old to register and play on 000bet. This is a strict platform-wide policy with no exceptions. During registration you are required to declare your date of birth, and 000bet reserves the right to request a valid government-issued ID — such as a National ID card (NID), passport, or driving licence — to confirm your age at any point. Any account found to belong to a player under 21 will be closed immediately.

000bet uses a standard Know Your Customer (KYC) process to confirm your identity before processing your first withdrawal or releasing a bonus. You will be asked to submit a clear photo or scan of a government-issued ID (NID, passport, or driving licence) and, in some cases, proof of address such as a utility bill or bank statement dated within three months. Documents can be submitted by emailing [email protected]. Verification is typically completed within one business day.

If you have forgotten your 000bet login password, use the "Forgot Password" link on the login page. Enter your registered email address or mobile number and a password-reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact [email protected] with your account details and proof of identity so the team can assist you securely.

No — each player is permitted exactly one 000bet account. Creating duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, or if you previously had an account and wish to reopen it, please contact [email protected] for assistance.

To close your 000bet account, send an email to [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process the request and confirm closure within one business day. Any remaining balance in your account at the time of closure will be returned to your registered payment method, subject to the standard withdrawal verification process. If you are closing your account due to a gambling concern, we strongly recommend considering our self-exclusion option instead.

bKash deposits on 000bet are processed almost instantly — in most cases your account balance is credited within one to three minutes of the transaction being confirmed by bKash. If your balance has not updated after ten minutes, check your bKash transaction history to confirm the payment was sent successfully, then contact [email protected] with the transaction reference number for assistance.

The minimum deposit on 000bet is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. These thresholds ensure that transaction fees do not erode the value of small deposits. The maximum single deposit amount varies by payment method — contact support for the current limits applicable to your account.

The minimum withdrawal on 000bet is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. Withdrawal requests below this threshold will not be processed. To avoid delays, ensure your account has passed KYC verification before submitting a withdrawal request, as unverified accounts will be asked to complete identity checks before any funds are released.

Nagad withdrawals on 000bet are typically processed within one to four hours during normal business hours (Bangladesh Standard Time, UTC+6). During peak periods — such as during BPL or IPL match days — processing may take slightly longer. Bank transfer withdrawals may take one to two business days. If your withdrawal has not arrived within the stated timeframe, contact [email protected] with your withdrawal request ID.

000bet does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges, which are outside 000bet's control. We recommend checking your mobile wallet's fee schedule before initiating a transaction. If a withdrawal is flagged for additional verification, no extra charges are applied by 000bet during that process.

Yes — 000bet supports deposits and withdrawals via Rocket (Dutch-Bangla Mobile Banking) and Upay in addition to bKash and Nagad. The process is the same as for other mobile wallet methods: send the specified amount to the 000bet payment number, include your account username or player ID as the reference, and your balance will be credited promptly. Always use the payment details provided by 000bet support to avoid sending funds to an incorrect number.

000bet offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, toss winner, top run scorer, top wicket taker, over/under totals, first innings score, player performance props, and live in-play betting. Markets open as soon as fixtures are confirmed and remain available right up to the toss.

000bet is committed to operating a safe, fair, and transparent platform for all players. The site uses SSL encryption to protect all data transmissions and account information. Our casino games are sourced from certified providers — including Pragmatic Play, Evolution Gaming, and NetEnt — whose RNG (Random Number Generator) systems are independently audited for fairness. All slot and live casino outcomes are determined by certified random processes, with no manipulation possible on either side.

Yes — 000bet is fully optimised for mobile play on both Android and iOS devices. The platform is a mobile-first website, meaning you can access the full range of sports betting, live casino, and slot games directly through your phone's browser without needing to download a separate app. The interface is designed for touchscreen use with large buttons, fast-loading pages, and support for bKash and Nagad payments natively on mobile.

000bet's slots library features titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular games include high-volatility slots, progressive jackpots, and branded titles. You can explore the full collection from the Slots section in the main menu. Each game page displays its RTP (Return to Player) percentage and volatility rating so you can make an informed choice before playing.

The 000bet live casino section is powered by Evolution Gaming and Ezugi, offering real-time table games streamed from professional studios. Available games include Live Baccarat, Live Roulette (European and American variants), Live Blackjack, Live Teen Patti, Live Andar Bahar, and game show titles such as Crazy Time and Dream Catcher. These games are popular with Bangladeshi players who prefer the atmosphere of a real casino from the comfort of home.

000bet offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus is credited to your account automatically once your deposit clears. The exact bonus amount and percentage match may vary based on active promotions — check the promotions section of the site or contact [email protected] for the current welcome offer. All welcome bonuses are subject to wagering requirements that must be met before a withdrawal can be made.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must bet the bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in qualifying bets before the bonus converts to withdrawable funds. Bets on certain game types or markets may contribute at different rates — always read the specific bonus Terms and Conditions for full details.

Yes — 000bet regularly runs seasonal cricket promotions during major tournaments including the BPL, IPL, T20 World Cup, and bilateral series involving the Bangladesh Tigers. These promotions may include deposit match bonuses, free bet credits, enhanced odds on specific matches, or cashback offers on losing cricket bets. Promotions are announced in advance on the 000bet website and via email to registered players. Keep an eye on the promotions page during tournament season for the latest offers.

Free spins promotions are available on 000bet from time to time, typically tied to new slot game launches or special weekend deposit bonuses. Free spins are credited to specific slot titles and must be used within the validity period stated in the promotion. Any winnings from free spins are usually subject to a wagering requirement before they can be withdrawn. Check the active promotions section regularly or subscribe to 000bet's email updates to stay informed about free spin offers.

000bet rewards regular players through a loyalty programme that recognises consistent activity across sports betting, live casino, and slot games. As you accumulate play, you progress through reward tiers that unlock benefits such as higher withdrawal limits, personalised bonus offers, faster support response times, and exclusive promotions. For details on your current loyalty status or how to qualify for the next tier, contact the 000bet support team at [email protected].

000bet is an internationally operated online betting platform that accepts players from Bangladesh. The platform operates under international licensing and uses SSL encryption and industry-standard security measures to protect player accounts and transactions. We recommend that all players familiarise themselves with the applicable laws in their jurisdiction before registering. 000bet provides a safe and reliable environment with fair play certification, secure payment processing, and a commitment to responsible gaming.

To set a daily, weekly, or monthly deposit limit on your 000bet account, contact our support team at [email protected] with the subject line "Deposit Limit Request". Specify the limit amount and the period (daily/weekly/monthly) you would like applied. Limits take effect immediately once confirmed. To reduce a limit, the change is instant. To increase a limit, a mandatory seven-day cooling-off period applies to protect players from impulsive decisions.

Self-exclusion is available to any 000bet player who feels they need a sustained break from gambling. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your account details. You can choose an exclusion period of 6 months, 1 year, 2 years, or permanent. Once activated, your account is closed and all marketing communications are stopped. The exclusion cannot be reversed before the chosen period expires. We process all self-exclusion requests within one business day.

000bet protects all player data using 256-bit SSL encryption on every page of the platform, ensuring that your personal information, login credentials, and payment details are transmitted securely. Account access is protected by OTP (one-time password) verification for sensitive actions. We never share your personal data with third parties for marketing purposes. Full details of our data practices are set out in the 000bet Privacy Policy, which you can read at 000bet.im/privacy-policy.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, take action immediately — the sooner you act, the easier it is to regain control. Start by using 000bet's built-in tools: set a deposit limit, activate a time-out, or request self-exclusion by emailing [email protected] with the subject "Responsible Gaming". You can also speak confidentially with a trusted friend, family member, or a professional counsellor in Dhaka, Chittagong, Sylhet, or your local area. Our full responsible gaming guidance is available at 000bet.im/responsible-gaming.