000bet Privacy Policy

Data You Provide Directly

The majority of personal data we hold is information you provide directly when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to surveys or promotions. You are under no obligation to provide this data, but without it we may be unable to open or maintain your account or provide certain services.

Data Collected Automatically

When you visit the 000bet platform, we automatically collect certain technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, referring URLs, and a record of the pages and features you interact with during each session. This data is collected to maintain platform security, prevent fraud, and improve the user experience.

Data from Third Parties

We may receive personal data about you from third-party sources, including identity verification providers, payment processors (such as bKash, Nagad, Rocket, and Upay), fraud detection services, and publicly available sources. Data received from third parties is handled with the same level of care and protection as data you provide directly.

Core Service Delivery

We use your personal data to operate and deliver the 000bet platform, including creating and managing your account, processing financial transactions, providing access to betting and casino products, and delivering customer support. This processing is necessary for the performance of our contract with you.

Security, Fraud Prevention, and Compliance

A significant portion of the data we process is used to protect the platform and its users. This includes verifying your identity, detecting and preventing fraud and money laundering, enforcing our Terms and Conditions, complying with applicable legal obligations, and responding to requests from competent authorities. These activities are necessary for our legitimate interests and our legal obligations.

Platform Improvement and Analytics

We use aggregated and anonymised usage data to analyse platform performance, understand how players interact with our products, identify areas for improvement, and develop new features. Where analytics involve personal data, we rely on our legitimate interests to carry out this processing, which is always balanced against your privacy rights.

Marketing and Promotions

Where you have given us your explicit consent, we may use your contact details to send you promotional communications about 000bet offers, new game launches, seasonal promotions (such as Eid or Pohela Boishakh specials), and personalised bonus offers. You may withdraw your marketing consent at any time by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Responsible Gaming Monitoring

000bet uses behavioural and usage data to monitor for signs of problem gambling, enforce self-exclusion and deposit limits, and fulfil our responsible gaming obligations. This processing is in your vital interests and is also required by our operating standards.

Payment Service Providers

To process deposits and withdrawals, we share necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the data required to complete the specific transaction and are bound by their own privacy and data security obligations.

Game Studio Providers

Certain games on the 000bet platform are delivered by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These studios may receive your player session data (such as a pseudonymous player ID and session token) to facilitate gameplay. They do not receive your full identity or financial data.

Identity Verification and Fraud Prevention

We work with KYC (Know Your Customer) and anti-fraud service providers to verify your identity and detect suspicious activity. These providers process identity documents and behavioural data on our behalf under strict data processing agreements.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of 000bet, our players, or the public. We will always seek to minimise the scope of such disclosures to what is strictly necessary.

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of your 000bet account, including the ability to log in and place bets. Non-essential cookies can be disabled without impacting core platform functionality. Please refer to your browser's help documentation for instructions on managing cookie settings.

Security Measures

000bet applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data fields, including financial account numbers and identity document references.
• Role-based access controls ensuring that staff can access only the data necessary for their specific function.
• Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure.
• OTP (one-time passcode) authentication for account login and high-value transactions.
• Automated anomaly detection to flag unusual login patterns or transaction behaviour in real time.

While we take all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorised access to your account.

Data Retention

000bet retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy, comply with legal obligations (including anti-money laundering record-keeping requirements), resolve disputes, and enforce our agreements. When personal data is no longer required for any of these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule.

Financial transaction records are typically retained for a minimum of five years following the date of the transaction, as required by applicable financial regulations. Communications with our support team are retained for a minimum of two years.

• Right of Access You may request a copy of the personal data we hold about you at any time. We will respond within 30 days of receiving a valid request.
• Right to Rectification If any personal data we hold is inaccurate or incomplete, you may request that we correct or complete it. Account holders may update certain details directly within the account settings.
• Right to Erasure You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations. Note that we cannot erase data that we are legally required to retain.
• Right to Restriction of Processing You may ask us to restrict how we use your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability Where processing is based on your consent or on a contract, you may request a copy of the data you provided to us in a structured, commonly used, machine-readable format.
• Right to Object You may object to processing of your personal data where we rely on legitimate interests as the legal basis. We will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent If you have consented to receive marketing communications, you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect prior lawful processing.

21+ Only

The 000bet platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will delete that data promptly and close any associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can investigate and take corrective action without delay.

Our registration process includes a mandatory date-of-birth declaration and may include documentary age verification. Users who provide false age information in order to circumvent this restriction are in breach of our Terms and Conditions, and any winnings or balances held in such accounts may be forfeited.